- Important Notice
Returns Policy
Returns Policy
At EVOGEN LAB, customer satisfaction and product quality are important to us. Due to the nature of research products and laboratory compounds, all purchases are subject to the following return and refund conditions.
Research Use Only Products
All products sold by EVOGEN LAB are intended strictly for laboratory research purposes only. Because these products are research compounds, we generally do not accept returns of opened or used items.n this website are designed solely for scientific research and analytical testing conducted by qualified professionals in controlled laboratory environments.
Eligible Returns
Returns may only be accepted under the following conditions:
- The item arrived damaged during shipping
- The incorrect product was received
- The order was incomplete
- The product remains unopened and unused
Customers must contact our support team within 48 hours of delivery to report any issue related to the order.
Non-Returnable Items
We cannot accept returns or exchanges for:
- Opened or used products
- Products damaged due to improper handling or storage
- Orders placed incorrectly by the customer
- Clearance or discounted items
- Products returned without prior approval
Return Request Process
To request a return, please contact our support team with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging (if applicable)
Once reviewed, our team will provide return instructions if the request is approved.
Refunds
Approved refunds will be processed after the returned product has been inspected. Refunds may be issued to the original payment method within several business days depending on the payment provider.
Shipping fees are generally non-refundable unless the return is due to an error on our part.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us immediately so we can review and resolve the issue as quickly as possible.
If you have any questions regarding this Disclaimer, please contact us:
EVOGEN LAB
Email: support@evogenlab.com
Phone: +39 3444472771